Privacy notice

Who is responsible for your information

Dr Claudia Raperport (GMC 7016009) is the data controller for information you send through this website. I can be contacted through the enquiry form on this site, at admin@drclaudiaraperport.co.uk, or through my practice team at raperport.admin@lips.org.uk.

What I collect

Through the enquiry form: your name, email address, phone number if you choose to give it, the broad reason for your enquiry, whether you would prefer to be seen in person or by video, and anything you write in the message box.

The enquiry form asks you not to include detailed medical information. Even so, telling me you are enquiring about fertility or menopause says something about your health, so I treat everything sent through the form as health information and handle it accordingly.

This website does not use tracking or advertising cookies, and does not profile visitors.

Why I use it, and on what legal basis

Your information is used only to reply to you and, if you go ahead, to arrange your appointment. Under UK GDPR the lawful bases are Article 6(1)(b), taking steps at your request before entering into a contract for your care, and, for anything that counts as health information, Article 9(2)(h), the provision of healthcare by a professional bound by a duty of confidentiality.

If you become a patient, your clinical records are handled separately under the same healthcare basis and under my professional duty of confidentiality.

Who sees it

Enquiries are read by me and by my practice team. They are not shared with anyone else without your consent, other than where the law requires it. Your information is never sold, and never used for marketing.

Two suppliers process enquiries on my behalf: Formspree, which receives the form submission and forwards it to me, and Google, which provides the email account the enquiry arrives in. Both act under contract and may store data outside the UK, protected by the safeguards UK data protection law requires.

If your care is covered by private medical insurance, I will share what your insurer needs in order to authorise and pay for your treatment.

How long it is kept

If you do not go on to book, your enquiry is deleted within 12 months. If you become a patient, your enquiry is kept with your clinical record, which is retained for the periods set out in professional guidance for medical records — generally at least eight years after your last appointment, and longer where the care relates to fertility or pregnancy.

Your rights

You have the right to ask for a copy of the information held about you, to have inaccurate information corrected, to ask for information to be deleted or its use restricted, and to object to how it is used. Some of these rights are limited where I am required to keep medical records. To make a request, contact me using the details above.

If you are unhappy with how your information has been handled, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

If this notice changes, the updated version will be posted here with a new date.